1. Information We Collect

Personal Information

When you interact with our platform, we may collect:

• Full name

• Email address

• Contact information

• Account credentials

• Payment or billing details (if applicable)

Health & Wellness Data

If you choose to connect health-related services or upload personal wellness data, we may collect:

• Activity and fitness information

• Habit tracking data

• Sleep or recovery metrics

• Nutrition-related information

• Device-generated wellness insights

Technical Information

We automatically collect certain technical data, including:

• IP address

• Browser type and version

• Device information

• Operating system

• Pages visited and session activity

• Cookies and analytics data

2. How We Use Your Information

We use collected information to:

• Provide and improve our services

• Personalize your experience

• Analyze trends and platform performance

• Deliver insights and recommendations

• Connect users with human experts or coaches

• Communicate updates, support, and important notices

• Maintain security and prevent fraud

• Comply with legal obligations

3. Data Sharing

We do not sell your personal information.

We may share limited information with trusted third parties in the following situations:

• Service providers and infrastructure partners

• Payment processors

• Analytics providers

• Legal authorities when required by law

• Professional advisors and security partners

All third-party partners are required to protect your information appropriately.

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

• Remember user preferences

• Improve website functionality

• Analyze traffic and usage behavior

• Measure marketing effectiveness

You can control or disable cookies through your browser settings.

5. Data Security

We implement reasonable technical and organizational safeguards designed to protect your information from unauthorized access, disclosure, alteration, or destruction.

However, no online platform can guarantee absolute security.

6. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services

• Comply with legal obligations

• Resolve disputes

• Enforce agreements

When data is no longer required, we take reasonable steps to delete or anonymize it.

7. Your Rights

Depending on your location, you may have the right to:

• Access your personal data

• Correct inaccurate information

• Delete your information

• Restrict or object to processing

• Withdraw consent

• Request data portability

To exercise these rights, please contact us using the information below.

8. Third-Party Services

Our platform may contain links or integrations with third-party services. We are not responsible for the privacy practices of those external platforms.

We encourage you to review their respective privacy policies.

9. Children’s Privacy

SERIX is not intended for children under the age of 13 (or the minimum legal age in your jurisdiction). We do not knowingly collect personal information from children.

10. International Data Transfers

Your information may be processed and stored in countries outside your own jurisdiction. By using our services, you consent to such transfers where permitted by law.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.

Continued use of the platform after changes become effective constitutes acceptance of the updated policy.

12. Contact Us

If you have questions about this Privacy Policy or your personal data, please contact us:
Email: hello@serix.ai